Terms and conditions
PREAMBLE
1. These general conditions of sale are agreed between Tailene Nicodem, with address at Travessa de Monsanto, 144, tax identification number 298689723 and telephone contact 926102131 who wish to make purchases through the website or through the email address mandeumaflor@gmail.com from now on referred to as “store” and “e-mail” and persons wishing to make purchases through the mandeumaflor.com website hereinafter referred to as “User”.
2. The parties agree that purchases made through the website will be exclusively governed by this contract, excluding any conditions previously available on the website.
ARTICLE 1 - PURPOSE
1. The purpose of these general sales conditions is to provide and define all the information necessary for the User about the types of order, sale, products, payment and delivery of purchases made on the website.
2. These conditions below define all the steps necessary to carry out the order and guarantee the follow-up of this order between the Contracting Parties.
ARTICLE 2 - ORDERING SERVICES/PRODUCTS
1. The User places his order by completing the purchase process presented on the mandeumaflor.com website, adding the product(s) or service(s) he wants to order to the cart.
2. To send your order, the User must:
3. Register on the website com, providing the information requested there;
4. Log in (providing a combination of email and password chosen by the User during registration);
5. Complete the information and choose the options available during the ordering process (delivery and billing address, shipping method, payment method).
6. The final confirmation of the order by the User is equivalent to the full and complete acceptance of the prices and description of the products available for sale, as well as the acceptance of these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.
7. The online store will honor orders received online only up to the limit of available stocks. In the absence of product availability, the online store undertakes to inform the User as soon as possible.
8. The data contained in the invoice are the sole responsibility of the User. Once issued, the invoice cannot be reissued with changes.
9. Order requests are valid for three (3) days, unless the order is registered under a promotional campaign that defines a different period, and it is not possible to guarantee prices, discounts, promotions and offers beyond this period. .
10. If payment is not received by our services within the aforementioned period, the order cannot be validated. Any amount received after this date will be refunded or used in a new order.
ARTICLE 3 - PAYMENT
1. On the mandeumaflor.com website, the online store offers the User the following payment methods via:
2. Credit card (Visa, Mastercard);
3. Multibanco Reference;
4. In the case of payment by credit card, the debit will be made on the User's card immediately after confirmation of dispatch of the goods.
5. If some products ordered are sold out, their value will be credited to the User's card, after the order is closed.
ARTICLE 4 - DELIVERY
1. Delivery of orders takes place within five (5) working days after ordering. Delivery is made through the Send a flower team or through Wepickup/CTT Express.
2. Shipping costs are added to the overall price of the order according to the values stipulated in the CTT or Carrier tables.
ARTICLE 5 - PRICES
1. Prices must be expressed in euros, with taxes and fees included, taking into account the VAT in force on the date of payment of the order.
2. If there is an increase in the prices of any product, the User will be informed immediately, and may choose to receive his order (paying the difference) or to proceed with its cancellation.
ARTICLE 6 - CANCELLATION AND RETURN POLICY
1. The cancellation or return process is handled on a case-by-case basis by the online store. The request must arrive in writing to the contact email within ten (10) days after ordering, and the instructions for canceling or returning the goods will be answered and defined by the company, using the same means of communication.
2. Whenever possible, the return must be made through the same payment method, but if this is not possible, the user must present proof of payment and account or card ownership, so that the return can be carried out by Bank Transfer.
3. The online store undertakes to reimburse the User within a maximum period of fifteen (15) days.
4. The exchange or return of products can only occur in one of the following situations:
4.1 If the delivered product is in disagreement with the order;
4.2 Delivery was made within a period exceeding twenty-four (24) hours after the agreed time, for reasons attributable to Mande a flower.
5. If there is a problem with the delivery, the User must contact Oh, Maria, through the email mandeumaflor@gmail.com and communicate the problem, with as much detail as possible. If the product is not refused upon delivery, the User will not be able to request the delivery of an analogous product.
6. The returned products must be in salable condition, that is, in the same condition in which they arrived in the User's hands, without any anomaly or damage.
7. If the value resulting from the exchange of products in an order is lower or higher than the initial value of the order, the conditions of settlement will be indicated by the online store.